Need help?

We have several ways of payment:

• We can provide you with a link with your booking number to pay through a payment gateway.
• Cash deposit or bank transfer and send an email with proof of payment to: info@lcteurope.com
• Credit or debit card, either by payment gateway or by telephone.
• PayPal (It is very simple and only takes a minute).

None of these payment methods entails any increase in the total price of the service, except for the costs charged by your own bank, if you make a transfer to our current account.

When you pay by Credit card or PayPal, you'll receive an automatic email confirmation with a voucher/receipt detailing your reservation.

The same voucher should be printed and given to our Tourist Guide or other person picking up the excursion.

Digital vouchers are also acceptable (e.g. on a mobile, tablet, laptop etc.).

Anyone who can't demonstrate that they are in possession of a voucher, either printed or electronic, should wait until all other guests at the pickup point have boarded the bus and the guide will then check the list and try to help you.

Once the excursion is chosen and paid for, you'll receive a voucher which should be handed in to the guide or other person picking up with our bus (or other form of transport as applicable), after which you may board.

You will have a separate voucher for each excursion, to give to each guide, valid for the number of people indicated on the voucher, and each one will carry all necessary information such as how to contact us and where to wait for the bus.

On certain excursions, depending on the mode of transport, you should bring your passport or ID card to be able to travel between islands.

Certain activities require a valid driving license (Jeep Safari, Buggies, Quads) which you should bring with you. For more information see our "Terms and Conditions" and "Privacy Policy"

Cancellation fees differ – notice required and percentage – depending on the organising agency of each excursion/activity which you have contracted through us. It all depends on the supplier of the excursion/activity (which may be with the same or with different operators). This information may be found on our website.

There are activities, such as reservations for the visit of the Alhambra that can not be modified or canceled and therefore the amount paid for these is not refundable.

In general terms, our cancellation policy consists of the following:

If you wish to revise, modify or cancel your reservation, check the confirmation email and follow the instructions. Bear in mind that you may be charged a cancellation fee according to the terms and conditions of each supplier of the contracted service; although where these don't exist, the following conditions will be applied in the following cases:

• Penalty of 100% of the payment of the reservation: If the reservation is cancelled within 24 hours of the service, counting these 24 hours as those immediately prior to the pickup time given to the customer.
• Penalty of 30% of the payment of the reservation, If the reservation is cancelled within 48 hours of the service, counting these 48 hours as those immediately prior to the pickup time given to the customer.
• In case of the customer not appearing at the place and time given to him in order to use the service, there will be no right to refund of any previously-paid monies for the contracted service.

All of our excursions and activities and those of our collaborators include this, and although every passenger may have his own holiday insurance, we consider it to be a basic guarantee that all our excursions are covered by, so our clients are fully covered during their excursion.

As professionals in the field, we can't neglect the possibility of a mishap which your travel insurance may not cover.

Normally not, although if the description of the chosen excursion says so, then yes, it will be included in the price. Our excursions, depending on the area, give different options and you can always choose which package you wish to buy.

Depending on the excursion and destination, entrances will be obtained and paid for in each place visited, given that sometimes prices differ depending on the person (e.g. Senior citizens, youth, students, large families etc.).

Having said that, it's recommended to always bring an identification document (with a photo) in order to prove age and circumstances, to be able to take advantage of discounts for children, senior citizens, students, large families, teachers, tourism professionals etc. which may be offered during visits to the monuments and/or museums foreseen in our itineraries.

All our guides must comply exactly with the itinerary, including the planned visits and times spent at each stop being strictly observed, therefore there is no possibility of the guide, on his or her own initiative and at his or her own risk, taking you to a shop against the wishes of the passengers.

It's a different matter when the itinerary of the excursion foresees free time for shopping and the guide advises, when asked by a customer, where to do this. But once off the bus, the client is free to shop wherever he wishes, always providing he respects the time given to be back to the bus.

There are “shopping” excursions where the stops at certain establishments are included and generally have certain advantages for the participants in these; having said that, you will never be obliged to visit any definite centre and may decide where to spend free time.

Our guides adhere to a Code of Ethics and a Quality Charter proposed by FEG (European Federation of Tourist Guide Associations) and accepted by all of them, they are also relatively well paid, and so have no need to earn extra money via commission.

It's important information in order to be able to contact you, if necessary, during the administration of your reservation and in case we have to communicate a last-minute change to pickup times or points. When on holiday, one doesn't always read emails.

Also, when you're on one of our excursions, it can help us to find you if you become lost or have misunderstood the departure time of the bus at any point on the itinerary. It's best to at least have a phone capable of receiving a text message. Please don't forget to put the country code of your telephone number when you make your booking!

All our excursions are run in the languages which are most in demand, which are English, German and Spanish (and some in French).

If you would like an excursion in a different language, please contact us at: info@lcteurope.com and we'll give you a quote for a private service in your choice of language, or in the case of a group, we can organise a service on the day of your choice, according to availability.

You will find our excursions in our web page and in the following link:

Our tours

Click on one of them and you will have the description of the itinerary of the same and you will even be able to access to more details of the excursion and photos on the selected route.

All our itineraries have been meticulously prepared in collaboration with the expert guides in each area and taking into account at all times the requests and opinions received from customers over many years.

Usually, the seats are not assigned. Clients choose a seat as the pickups progress. To avoid the last passengers (families, groups) being split up, people are requested to sit 2 by 2 and not to occupy separate window seats, unless in a group of uneven number.

On the other hand, some of our excursions have a StarService that guarantees your seats together, preferential boarding of the bus and a bottle of water per person.

In cases where there is more than one bus, these will follow a preprogrammed route organised by the office, so if you wish to travel with other passengers who have a different pickup point, you should let us know with due notice or ask for the same pickup point as the rest of your friends/family.

In exceptional cases some excursions will have an assigned transport, in which case we'll let you know when you make your reservation and will try to give you some details by which to identify our buses.

Our buses are identified with a board in the front window with the name of the company. LOW COST Tours Our guides will try to find you at your assigned stop, and you should have your ticket/voucher ready to help us identify you.

In the worst case scenario, we guarantee our passengers the transfer to the next point and if this is not possible, we will offer you compensation and another excursion under the same conditions as the one contracted.

If, for reasons beyond the control of the clients, an excursion is not possible, the full amount will be refunded immediately.

In the event that the information provided by the seller who collaborates with our company is not accurate and the client is referred to an incorrect stop and/or timetable, the responsibility will be that of the person/company providing the information.

LOW COST Tours is not responsible for any information that does not comply with the information advertised on our website.

During all of our excursions, the Tourist Guide will indicate where the bus will be waiting and the exact departure time. Our buses are easily recognizable by the board in the front window, with the name of our company.

It is very important to respect at all times the timetables indicated by our guides and to be punctual both at the pick-up point and at the meeting points during the tour. Otherwise, after waiting for a couple of minutes, the guide may be obliged to continue the tour without you having the right to make any claims or be reimbursed for any costs you may incur in returning to your hotel.

In certain circumstances where we rely on other means of transport other than waiting (boat or plane), departure will be at the time indicated and with a wait of no more than 5 minutes.

With the guides there will be no problem, they all speak English.

Except where the excursion has no guide, where indicated in the information about the same, and you have chosen to book on this basis, which can be the case for example on a simple transfer to some specific activity or a pickup for a subsequent excursion and for “free” visits to some town (shopping etc.) which because of the low price is an alternative to a tour offering a Guide and Visits.

The Tourist Guide will explain squares, churches, monuments, everything you visit, in order for you to enjoy everything you'll see en route. All our guides have been carefully chosen over years; they are fully accredited and speak Spanish as well as other languages.

The drivers normally speak only their own language, Spanish.

In some religious temples (be they Christian, Moslem, Jewish etc.) entrance is not permitted in mini-skirts or trousers which don't reach the knee. In some it may also be necessary to cover the shoulders and wear a top without a plunging neckline.

In some places photography is not allowed and you may be asked to deposit cameras or video cameras. In some places you may even be asked to pass through a metal detector, where umbrellas or pointed metal objects are not allowed.

For all activities and excursions we recommend comfortable footwear and adecuate clothing for the activity you want to do.

Depending on the area in which we are operating, you can choose to buy the excursion with food included or not.

You are free to choose whatever suits you best. Nevertheless, although you have not chosen to include food, you can always change your mind and pay for this directly in the restaurant.

If the wheelchair is foldable, it can be accommodated on one of our excursions; although it must always be communicated at the moment of requesting your reservation.

If, on the other hand, the wheelchair is not foldable or the occupant cannot be removed from it, we would on request give you an estimate for a private tour in a specially-adapted bus.

Electric scotter are not permited by the bus company.

Although our buses are modern and air-conditioned, they are not equipped with special appliances or seats.

Nor do we have access for electric wheelchairs. Nonetheless, for people with mobility problems or collapsible wheelchairs can go on our excursions with a companion who will assist them in embarking and disembarking.

If you are not sure, please contact us and we will look at your case and we will give you further details according to the excursion chosen and assess which activity/excursion is best adapted to your needs.

In all cases, we can design a tailor-made excursion to your specification and organise something better as a private tour if you would like and it were possible.

Although not obligatory, it's standard practice in many countries, and for many of our visitors is a form of thanks on finishing the excursion, always when the service and attention of these professionals has been as expected or has surpassed your expectations.

But we repeat, this is NOT MANDATORY.

We are entirely at your disposition from 09:00 to 21:00h and you can always contact us on:

• Telephone numbers: +34 928 248 777 / +34 646 819 000
• By email: info@lcteurope.com

We hope to see you soon on one of our excursions.

Both Lago Verde (El Golfo - protected area) and Jameos del Agua are natural environments where bathing is strictly forbidden, so it is not necessary to wear a swimming costume.

To book a tour, all you have to do is fill in our booking form (don't forget to put your country code in the phone number) and pay by one of the payment methods available on our website.

If you have any questions, please contact us by email at the following address: info@lcteurope.com

Our customer service staff will get back to you within 24 hours (in most cases).

An important part of the work of our experts, when you book your excursions, is to gather clients to complete a visit that can be on a bus or with restricted spaces and thus ensure that the visit is made. In high season, our buses tend to fill up very easily so if you want to secure a place, we recommend you make the reservation as early as possible.

In low season it is possible that some of them will not be confirmed if they do not reach a minimum group, but in this case do not worry because you will recover 100% of the payment made. If for any reason an excursion had been paid and for reasons of weather or force majeure, it would have to be canceled, we will try to locate you in the next available day or you will receive the full refund of the amount paid.

Of course! You just have to tell us the details of the person or people who will carry out the activity instead of yours.

However, in the payment information, when choosing the payment method, you must indicate your correct data so that the transaction is completed properly.

In LCT we have an online payment system 100% secure and encrypted both against fraud and for unauthorized transactions, being certified as e-commerce Trustwave Trustkeeper.

Usually if a confirmation does not arrive, first of all:

• Look first in your UNWANTED email folder (SPAM)
• If you do not find our confirmation in that folder then it is probably because the payment was not completed and therefore the service is not confirmed.
• You should re-book and complete the process.

That said, if you verify that you have loaded the amount in your bank / paypal, check that you have not misplaced your email. In this case, contact us and we will help you solve it.

If the reservation is made by web page, at present it is necessary to pay the total amount at the time of booking. It is possible to pay by credit card (except American Express), debit card or by PayPal account.

The opinions reflected on the website are from people who have reserved their experience with us. At the end of the activity, excursion or visit you will receive an email so that you can publish your opinions and with it, value your experience with us, which we hope has been fantastic.

You will automatically receive an email at the end of each reserved activity. Our reason for being is to give you the best service, and we count on your satisfaction. That is why we are delighted that you send us your opinion and with that help us improve.

As soon as we receive your opinion, it is reviewed and published as soon as possible

LCT Europe reserves the right to eliminate an opinion / assessment based on the following reasons:

• Use obscene language
• The opinion does not refer to the activity contracted.
• Include links or advertisements from other websites.
• That the user himself request to withdraw his valuation.

If you wish to delete an opinion you can contact us at the following email info@lcteurope.com

Children of two and over usually use a seat and pay as adults, except on those excursions which specify a different price for them, in this case we will always state up to which age.

In general terms, on our excursions, all children from 2 - 11 years, will have a special price which is clearly indicated.

All those under 24 months are considered babies and as a rule do not pay anything or occupy a place.

That said, in certain activities or visits babies pay the same as a child, regardless of the age of the baby, since they occupy a place within the group that is computed at the price of a child.

There are some centres we visit that offer discounted rates and/or special prices for people with disabilities; however, the price of the excursions does not include these rates or discounts.

Depending on where you are staying, you have an assigned meeting time and point, which you can check at any time on your booking voucher. We advise you to always be punctual: as a general rule it is advisable to be there 5 to 10 minutes before the appointed time. It is important that you are punctual, our buses cannot wait!

At certain stops there may be more passengers. If you are the first to arrive, you will choose the seats you like best from those that are free: these will be your seats for the rest of the day.

If you arrive late or are not at the agreed point, you will not be entitled to any refund of any amounts previously paid or any expenses incurred.

You just have to make sure that the day you want to book is active in the calendar of the activity you want to enjoy.

Many of the activities or visits that are published in the calendar can be booked privately on other dates and at different times, that being said, you should bear in mind that its price is usually higher if it is small groups.

In the calendar of each activity you will find published the dates in which it takes place. Also in the section of important details, you can, in most cases, see the days of departure specified.

The minimum notice time varies depending on the activity or visit and you can see it, generally, in the description of each of these. Depending on the destination, in high season, Easter, bridges and weekends the activities are sold quickly, so we recommend making reservations as far in advance as possible.

Most activities go on holidays and weekends, however each activity has its own calendar. Check availability and book as soon as possible. On specific dates such as Christmas and New Year, in general, most activities are not usually performed.

If in a period exceeding 10/15 minutes, the bus has not arrived, you can call us at the telephone numbers indicated here:

+34 928 248 777   +34 646 819 000

Or call the contact number indicated on the voucher of your reservation.

You must identify yourself by telling us the hired excursion, the collection point where you are and most important, to be able to indicate the alphanumeric locator that identifies your reservation.

In this case we will inform you of a possible delay of the bus due to traffic or other reasons and we will give you a solution for the realization of your excursion.

When we publish prices for an activity, the minimum price for it can be taken as a reference, if fewer people want to book that will be its price. Said the previous thing, there are activities whose minimum is of TWO participants and the minimum price is by two although a single person participates in this activity.

For any reservation or special request do not hesitate to contact us at: reservas@lcteurope.com

Depending on the destination and the activity to be booked, there are companies that only carry out private tours, the price being the same for one person as for several, since what is paid is the means of transport and the tour guide and there is a price minimum.

Depending on the size of the group, the price may vary according to destination and means used.

Depending on the activity may be possible, however there are many factors to consider and usually carry a supplement. We recommend you consult us before making the reservation.

There are usually no problems, however if the hotels are very far apart or in different areas, there may be a small supplement for transport that can be negotiated in the final price of the service you wish to hire. If this is the case, we recommend that you contact us for more information.

Cancellation fees differ – notice required and percentage – depending on the organising agency of each excursion/activity which you have contracted through us. It all depends on the supplier of the excursion/activity (which may be with the same or with different operators). This information may be found on our website.

There are activities, such as reservations for the visit of the Alhambra that can not be modified or canceled and therefore the amount paid for these is not refundable.

In general terms, our cancellation policy consists of the following:

If you wish to revise, modify or cancel your reservation, check the confirmation email and follow the instructions. Bear in mind that you may be charged a cancellation fee according to the terms and conditions of each supplier of the contracted service; although where these don't exist, the following conditions will be applied in the following cases:

• Penalty of 100% of the payment of the reservation: If the reservation is cancelled within 24 hours of the service, counting these 24 hours as those immediately prior to the pickup time given to the customer.
• Penalty of 30% of the payment of the reservation, If the reservation is cancelled within 48 hours of the service, counting these 48 hours as those immediately prior to the pickup time given to the customer.
• In case of the customer not appearing at the place and time given to him in order to use the service, there will be no right to refund of any previously-paid monies for the contracted service.