Excursion through Timanfaya National Park and Jameos del Agua - Grand Tour

During all of our excursions, the Tourist Guide will indicate where the bus will be waiting and the exact departure time. Our buses are easily recognizable by the board in the front window, with the name of our company.

It is very important to respect at all times the timetables indicated by our guides and to be punctual both at the pick-up point and at the meeting points during the tour. Otherwise, after waiting for a couple of minutes, the guide may be obliged to continue the tour without you having the right to make any claims or be reimbursed for any costs you may incur in returning to your hotel.

In certain circumstances where we rely on other means of transport other than waiting (boat or plane), departure will be at the time indicated and with a wait of no more than 5 minutes.

To book a tour, all you have to do is fill in our booking form (don't forget to put your country code in the phone number) and pay by one of the payment methods available on our website.

If you have any questions, please contact us by email at the following address: info@lcteurope.com

Our customer service staff will get back to you within 24 hours (in most cases).

We have several ways of payment:

• We can provide you with a link with your booking number to pay through a payment gateway.
• Cash deposit or bank transfer and send an email with proof of payment to: info@lcteurope.com
• Credit or debit card, either by payment gateway or by telephone.
• PayPal (It is very simple and only takes a minute).

None of these payment methods entails any increase in the total price of the service, except for the costs charged by your own bank, if you make a transfer to our current account.

You just have to make sure that the day you want to book is active in the calendar of the activity you want to enjoy.

The opinions reflected on the website are from people who have reserved their experience with us. At the end of the activity, excursion or visit you will receive an email so that you can publish your opinions and with it, value your experience with us, which we hope has been fantastic.

You will automatically receive an email at the end of each reserved activity. Our reason for being is to give you the best service, and we count on your satisfaction. That is why we are delighted that you send us your opinion and with that help us improve.

Children of two and over usually use a seat and pay as adults, except on those excursions which specify a different price for them, in this case we will always state up to which age.

In general terms, on our excursions, all children from 2 - 11 years, will have a special price which is clearly indicated.

Usually, the seats are not assigned. Clients choose a seat as the pickups progress. To avoid the last passengers (families, groups) being split up, people are requested to sit 2 by 2 and not to occupy separate window seats, unless in a group of uneven number.

On the other hand, some of our excursions have a StarService that guarantees your seats together, preferential boarding of the bus and a bottle of water per person.

In cases where there is more than one bus, these will follow a preprogrammed route organised by the office, so if you wish to travel with other passengers who have a different pickup point, you should let us know with due notice or ask for the same pickup point as the rest of your friends/family.

In exceptional cases some excursions will have an assigned transport, in which case we'll let you know when you make your reservation and will try to give you some details by which to identify our buses.

Depending on the area in which we are operating, you can choose to buy the excursion with food included or not.

You are free to choose whatever suits you best. Nevertheless, although you have not chosen to include food, you can always change your mind and pay for this directly in the restaurant.

Both Lago Verde (El Golfo - protected area) and Jameos del Agua are natural environments where bathing is strictly forbidden, so it is not necessary to wear a swimming costume.